Digital TV Receiver

The Applicant must select one digital TV receiver:

  1. 32-inch digital TV set

  2. 24-inch digital TV set

  3. digital set-top box

Points to Note

  • If a digital TV set is selected, the contractor of the Hong Kong Council of Social Service will collect an analogue TV set from the Applicant. The analogue TV set so collected will not be returned.
  • Digital TV receivers are supplied by the contractor of the Hong Kong Council of Social Service. The Applicant is not allowed to select a particular brand and model.
  • The Applicant cannot change the digital TV receiver selected after submitting the application.

Application Results and Arrangement for Release of Digital TV Receivers

  1. Upon confirmation of the eligibility of the applying household as an analogue TV household during the on-site visit for checking, the contractor of HKCSS will immediately install the digital TV receiver selected by the applying household in the Application Form, with relevant complementary services including tuningTV channels, explaining how to use the digital TV receiver,and the maintenance and repair services.

  2. If the Applicant selects a digital TV set, the contractor of HKCSS will collect an analogue TV set from the applying household immediately after completing the installation of the digital TV set. The analogue TV set so collected will not be returned in any circumstances. The contractor of HKCSS will not collect more than one analogue TV set or any other electrical appliances from the applying household.

  3. Upon installation of a digital TV receiver by the contractor of HKCSS, the Applicant or any adult member of the applying household will receive a “Notification of Application Result” and must sign a “Confirmation Receipt” to confirm proper receipt of the digital TV receiver applied for and the relevant services. If the Applicant selects a digital TV set, he/she must give consent in the “Confirmation Receipt” that the analogue TV set so collected will not be returned.

  4. If the contractor of HKCSS cannot verify the eligibility of the applying household as an analogue TV household during the on-site visit for checking, the applying household will be regarded as being ineligible for the Programme, and will not be provided with any digital TV receiver and relevant services.

  5. In general, HKCSS will issue a “Notification of Application Result”, informing the Applicant of the applicant result, within ten weeks from the issue date of an “Application Acknowledgement Slip” to the Applicant or from the date the Applicant selected for random check submits all supplementary information and documents.